Our quote forms require your name, phone number, email address, suburb and the service you need. The detailed enquiry form also requires a brief project description. Tuggerah Lakes Glass uses these details to respond to your enquiry and discuss the work. Please avoid including payment information or other sensitive details.
How the website handles the form
Accepted enquiries are stored in a database hosted by Cloudflare and sent to our team by email through Resend. Saving a copy helps us recover an enquiry if its email notification is delayed. The record includes your form details, the page used and a submission reference.
Technical copies are scheduled for deletion 90 days after the email provider accepts the notification. Enquiries with an unresolved delivery issue are retained for review. Emails and subsequent quote or job records are held separately by the business.
Cloudflare hosts this website and provides Turnstile to help prevent spam. Its security checks may process your IP address and browser or device information. Cloudflare and Resend operate internationally, so information may be processed outside Australia.
Website measurement
We use Google Analytics, managed through Google Tag Manager, to measure page visits, phone and email link clicks and successful enquiry submissions. Analytics is linked to Google Ads to help us understand which advertising brings enquiries. Our custom enquiry events do not include the name, phone number, email address, suburb or project description entered in the form.
Measurement tools may use cookies and process browser identifiers, device information and website activity. Google operates internationally, so this information may be processed outside Australia.
Understanding how people use the website
We use Microsoft Clarity to understand how visitors navigate our pages through heatmaps and session replays. This helps us identify confusing links, form difficulties and other ways to improve the website. Clarity collects website interactions such as clicks and scrolling, along with technical browser and device information. We mask enquiry fields and form response messages in replays, and our custom Clarity events contain only fixed action names.
Clarity may use first-party and third-party cookies and similar technologies, depending on consent settings and availability. Microsoft may process information outside Australia. Read the Microsoft Privacy Statement for information about how Microsoft collects and uses this data.
Facebook and Instagram advertising
We use the Meta Pixel to measure page visits and accepted quote enquiries and understand the results of our Facebook and Instagram advertising. The pixel may send Meta the page address, browser and device information and cookie identifiers. Our Lead event includes a random enquiry reference to help avoid duplicate counting; we do not include the name, phone number, email address, suburb or project description entered in the form.
Meta may use this information to measure and personalise advertising and may process it outside Australia. You can manage advertising preferences through your Meta account and cookie controls through your browser. Read the Meta Privacy Policy for more information.
Questions about your information
Contact Tuggerah Lakes Glass at sales@tuggerahlakesglass.com or (02) 4388 5300 to ask about information you have supplied, request a correction or discuss a privacy concern.